Get in touch

08444 935 935
info@enforcetechnology.com

Services

Enforce Technology

To help you to continually drive innovation, improve service, reduce costs and manage risk, Enforce has developed a range of integrated and flexible services around IT infrastructure and Security which will allow you to achieve your business goals on time and within budget.

Enforce Additional Services

Use our expertise to enhance and maintain your IT Infrastructure and security posture

Deciding what direction to take your organisation’s IT needs to be carefully thought through. We review and assess your current position with you. Then provide expert recommendations and guidance. All based on your business needs, IT market forces and trends, your budget and your return on investment guidelines.

The key to ensuring the systems you deploy work for the benefit of the business is to ensure that the IT you use is deployed correctly, configured appropriately and managed effectively; it needs optimising for your business.

Our Consultancy service, delivered by our expert personnel, is designed to help you expand, develop, install and manage your Information Technology Infrastructure to meet your business objectives.

Our Consulting Services are wide ranging but cover three main categories:

  • Engagement
    • Strategic Review
    • Problem Resolution
    • Technology Audit
  • Process
    • Planning and Project Management
    • Infrastructure Assurance
    • Implementation
  • Support
    • Onsite Services
    • Telephone & Remote Support
    • Hosted Managed Services

Degrees of Support

Anytime, anywhere technical response and monitoring from our 24×7 service desk Our support operation is based around industry best practice (ITIL) and we are working towards the BS ISO/IEC BS20000:2005 standard. To provide the highest quality of service the team is structured as follows:

  • First line: to quickly respond to known problems and ensure rapid resolution of your straightforward issues.
  • Second line: to work with you on more involved incidents and resolutions.
  • Third Line: We can call on our consulting team if required and also have escalation channels into our vendor partners as needed.

All the above is managed within a consistent service framework aimed at keeping you informed and providing rapid resolution.

Types of Support

Our Managed support comes in three basic packages which we tailor to your needs:

    • Telephone Support: The ability to telephone our Service Desk Team with any technical query you may have for your hardware and software. We will listen to your issues, work to find a resolution and describe and advise how you can implement it.
    • Remote Support: Like Telephone Support, plus we have the ability to remotely access the systems we help you with. It means that we can remotely implement the resolutions for you. Typical options allow us to connect to your systems in minutes to start work. Security of connection is important and is arranged with you at contract inception with the level of security tailored to your business standards. We can use simple remote telnet sessions, through password controlled VPNs, to strong two factor authentication for total peace of mind. You tell us what you need and we willl set it up.
    • Remote Monitoring & Proactive Management:The creme de la creme of our support portfolio. All the features of Remote Support plus we actively monitor the systems you specify. In the event of any IT service issues we aim to be responding as you have specified before your user community start calling you. The service options include:
      • System Availability Monitoring
      • System Performance Monitoring
      • Application & Service Monitoring
      • Anti-Virus Update Monitoring
      • System Backup Failure Monitoring
      • System Security Vulnerability Updates (Patches)
      • System Management
      • System Administration

What Next ?

For further information on how Enforce can help your organisation call 08444 935 935 and speak with the sales team, alternatively feel free to email us at info@enforcetechnology.com.

  • What our customers say ...

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    G Quinn, IT Section Leader Network Management
    Dundee City Council

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    "Enforce have recently become one of our trusted suppliers. Their approach has always been to ...

    R M Barker, Solution Implementation Specialist
    Rotherham MBC

    "The team at Enforce Technology provides professional, knowledgeable and friendly support for the Council’s Ultra ...

    P McNair, IT Manager (Networks)
    South Lanarkshire Council


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